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Browse Frequently Asked Questions


How often will I have an appointment?

Your next appointment will be based on the duration of the medical document (prescription) you receive. Our practitioners will discuss the length of your document during your consultation. However, for new patients, a three-month duration is common for the first medical document.

At your follow-up appointment for renewal, you may discuss any adjustments to your medical document, including its duration, with the practitioner.


What do I need for my appointment?

For telephone appointments, please have your health card and a list of your current medications. 

For video appointments, please have an ID and any supporting documentation of your condition, including a list of your current medications.


Do I need a doctor referral?

We accept both self-referrals and referrals from healthcare professionals.

To refer yourself, simply go ahead and book an appointment.

To get referred by your healthcare provider, have them complete this referral form.


Are appointments free?


(A fee of $45 may be required for patients from Quebec without a valid health insurance card.)


How long do I have to wait for an appointment?

Generally, we are able to schedule new patients within two weeks of receiving their appointment request and supporting documentation.

The wait time depends largely on how quickly your treating physician or specialist sends your medical information. The information should contain a diagnosis of your condition, treatment history for the condition and a list of your past and current medications.

Patients are encouraged to provide any relevant medical reports they have in order to expedite the appointment request.

Virtual Appointments by Telephone or Video Call

Due to the flexible nature of this service, we usually have appointments available the next day or within a few days.

This service is currently available across Canada. You can book an appointment here.


What if I cannot make my appointment?

Please contact us within 24 hours of your appointment by phone at 1-888-256-7043 or by email at hello@cannabisclinics.ca.


How do I book a Virtual Care appointment?

Simply click here and follow the steps.



I already have a cannabis prescription (medical document), how can I get my medical cannabis?

A current and compliant medical document allows you to register with a Health Canada authorized cultivator to purchase your medication.

If you already have a medical document from another clinic and would like to register yourself, you can visit the website of your desired licensed cultivator to access and submit the necessary forms. 

If you prefer our assistance in registering with a cultivator, you can schedule an appointment with our central education team.

One of our expert cannabis educators will help you choose a licensed cultivator, recommend strains that may help with your symptoms, and help complete the paperwork on your behalf. Call 1-888-256-7043 or email hello@cannabisclinics.ca and we’ll get back to you shortly.


Why Canadian Cannabis Clinics?

Canadian Cannabis Clinics offers you access to medical experts who are knowledgeable in the use of cannabis as medication. Our healthcare practitioners will assess whether medical cannabis is right for you while our medical cannabis educators will guide and support you. 

As a medical patient, you will purchase your cannabis from a licensed cultivator. Our educators will help you select the best-matched licensed cultivator for your needs, and handle all of the registration paperwork. 

Your educator will make recommendations as to which types of cannabis products may address your symptoms. They will also instruct you in the use of your cannabis, including dosing information for oils, and how to use a vapourizer for dried products.

We also provide an in-depth patient guidebook and have online, email, and phone support should you have any further questions after your appointment.

We look forward to creating Better Days for you.

Learn more about us here.

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What is a medical document?

In Canada, cannabis use is "authorized" by a healthcare practitioner, rather than being prescribed. A medical document is very similar to a prescription and indicates that your health practitioner has authorized your use of cannabis for a medical condition.

A medical document must contain certain information, including dosage (grams per day), duration (the length of time you are authorized to access and use medical cannabis) and THC potency limits (THC %).

Is cannabis addictive?

Cannabis is considered to be a safe medication. Research shows cannabis has less addiction potential than caffeine, tobacco, and alcohol. However, frequent or long-term cannabis abuse can lead to increased tolerance, dependence, and the potential of withdrawal during discontinuation of use.

Users under the age of 25 and individuals with certain mental health diagnoses have been shown to be at a higher risk for cannabis addiction.

Information from Health Canada is available here.

Information from the Public Health Agency of Canada is available here.

Do I have to smoke medical cannabis?

Smoking is a health hazard. Health Canada recommends that dried medical cannabis be consumed by inhalation using a vapourizer, rather than by smoking. Use of a vapourizer allows patients to inhale the active components of medical cannabis while avoiding by products of burning plant matter and associated carcinogens. Vapourizers work by heating the cannabis past the boiling point of the active compounds but below the point of plant matter combustion. Vapourizing cannabis is considered safer for respiratory health, and is also more cost effective.

 Cannabis can be used in other ways. If you prefer, you can choose to use orally ingested oils instead of inhaling cannabis vapour, and cannabis can also be used in topical form.

What are the possible side effects of medical cannabis?

Information on side effects for therapeutic use of cannabis is limited. Some known side effects include euphoria, intoxication-like effects, dizziness, drowsiness, impaired memory, disorientation, dry mouth, and rapid heartbeat. This is not a complete list. Please consult with the healthcare practitioner regarding other possible side effects and what steps should be taken if you experience anything unexpected after using medical cannabis.

What are the active ingredients in cannabis?

Researchers have isolated hundreds of active ingredients in cannabis, but the two main medicinal compounds focused on by both researchers and the medical community are the phytocannabinoids Delta 9-Tetrahydrocannabinol (THC) and Cannabidiol (CBD).


THC produces psychoactive effects, the feeling commonly described as "being high". THC may also demonstrate analgesic, anti-nausea, appetite stimulant and anti-spastic properties, among other potential benefits.

CBD is non psychoactive, and does not create a euphoric “high”. CBD is currently being studied for a number of benefits, among them neuroprotective, anti-inflammatory, anti-anxiety, antiepileptic and antipsychotic properties and other potential benefits.

Where do I get my authorized medical cannabis?

Patients who receive a medical document will order their cannabis from a licensed cultivator. Our educators will assist you in choosing the licensed cultivator that best suits your needs and help you with the registration process.

There is no cannabis on-site at Canadian Cannabis Clinics.

Who is eligible for medical cannabis?

You will be assessed for medical cannabis on an individual basis by a knowledgeable health practitioner. If they determine medical cannabis is suitable for you, they will issue a medical document.

How do I access my virtual appointment?

The link to join your virtual appointment can be found in your emails from us.

  1. Find email titled "[Notification] Appointment reminder" or "[Notification] Appointment confirmation" from Canadian Cannabis Clinics. Please note, for rescheduled appointments, you must use the link in your email titled "[Notification] Appointment rescheduled"
  2. Copy the code seen above the "Join Session" button
  3. Click "Join Session" button in email


4. ‘Paste’ your code and click ‘Join Session’ on the screen that appears



5. Click the green "Click to Start Call" button to enter your appointment.




What provinces is Virtual Care available in?

Currently available in all provinces and territories.

What documents do new patients need for their virtual appointment?

New patients are required to complete our digital questionnaire, which requests details about your medical history and current medical condition. This form will be sent to you by email shortly after your appointment is scheduled.

In addition, at the time of your appointment, you will need to show a copy of your ID, a copy of your medication list as well as any supporting documents related to your medical condition.

What happens if I accidentally miss my virtual appointment?

Email us at virtual@cannabisclinics.ca or call us at 1-888-900-4731 and we’ll help you reschedule your appointment.

How will I sign documents from home?

We have an easy to use online feature to help you sign your documents online. 


Will I see the same doctor/educator as I see in the clinics?

You will have an online appointment with a health practitioner and an educator who might differ from your current and/or previous doctor/educator. However, all your previous consult notes will be available to ensure you receive the same comprehensive and uninterrupted medical support.

Should I cancel my clinic appointment if I want to switch to a virtual appointment?


If you have a clinic appointment booked with us already, we will cancel this on your behalf.

Simply proceed with booking a Virtual Care appointment as normal and let us do the rest.

How do I cancel my scheduled Virtual Care appointment?

Please contact us within 24 hours of your virtual appointment by email virtual@cannabisclinics.ca or phone 1-888-900-4731.

What’s the difference between Virtual Care and visiting a clinic?

You'll receive the same level of care as you would in person at a clinic. Patients in need of flexible appointment times, who have mobility issues or difficulty traveling to a clinic, may find our virtual care service to be an easier, more convenient and cost-efficient option. Additional benefits include no long travel times, no wait times and no parking fees! 

If you’re not comfortable with using a computer/smartphone to speak with your healthcare professional or just prefer an in-person experience then a clinic visit may better suit your needs.